Privacy & Cookies Policy

Privacy Policy

Kadampa Meditation Centre Southampton ("KMC Southampton") is committed to protecting the privacy and security of individuals who visit www.meditateinsouthampton.org.uk (the "Site") or our Centre in Southampton, or who contact us by email or phone. The purpose of this privacy policy is to inform you about what information may be collected from you when visiting, how such information will be used by KMC Southampton and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information, your ability to edit, update, correct or delete such information and the security procedures that we have implemented to protect your privacy.

Please read this Privacy Policy before using the Site, submitting any personal information or visiting the Centre in person. By using the site or attending our Centre in person, you are accepting the practices described in this policy.

What Information we collect from you

Information you give us

  • Your name
  • Contact details, e.g. address, phone number, email address where provided by you
  • Classes and events you have booked for and attended

Information we collect from you

We only obtain data from you for which you have given consent and do not use implicit data or data collected from third parties.

We will never sell or rent your information to third parties and will never share your Information with third parties for marketing purposes.

This includes technical information, such as IP address, browser type and version, time zone setting, operating system and platform, URL clickstream to, through and from our site (including date & time), pages you viewed or searched for and page interaction information. This data is collected by Google Analytics and Facebook Pixel. KMC Southampton has no access to any identifiable information from this data.

Photography

Images may be captured during events organised and hosted by KMC Southampton. By entering our Centre and by your presence at our events, you consent to be photographed and/or filmed and to any use of the material produced. This material may be featured on social media, our website, event publicity, brochures, etc. If you do not consent, please let our volunteer photographer know at the event. KMC Southampton acknowledges its responsibilities in capturing images by photography or other means under applicable law.

How long we keep your information

Your information will be retained for a period of 6 years plus the current year, for statutory record keeping purposes. After this time, unless we have a legal obligation to retain it for longer, your personal information will be deleted or, where data is required for statistical purposes, anonymised.

Your information, used only for our own marketing purposes, will be kept until you notify us that you no longer wish to receive this information.

How we use your information

We only collect the information we need to administer our business, provide customer service, communicate services that may be of interest to you and fulfil your requirements.

We may also collect non-personally identifiable information from you when you visit the Site (e.g. your IP address, browser type, domain name, etc.). This information is collected and analysed in the aggregate in order to improve the function and content of the Site.

We use the information that is collected about you for a variety of internal purposes, such as confirming and fulfilling your requests, adding you to our email subscription list, analysing trends and statistics, enhancing the operation of the Site, serving content and sending informational and promotional materials about KMC Southampton because it is in our legitimate interest to do so.

We may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to us or to others. We may also disclose your information when we believe the law requires it.

We use a third party provider, Square, to process in-store payments and their privacy notice can be viewed here.

We use a third party provider, Stripe, to process online payments and their privacy notice can be viewed here.

We use a third party provider, PayPal, to process online payments and their privacy notice can be viewed here.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the Site. We also share information about your use of our Site with our trusted social media, advertising and analytics partners. This means that based on your activity on our Site, you may see adverts for our events on social media. See Facebook Privacy Policy.

Please click here if you would like to revoke your permission.

How we store and manage your information

We take reasonable steps to ensure that the personal information we collect about you remains accurate, timely and secure. When you give us personal information, we take steps to ensure that it is treated securely. Any information is encrypted and protected with encryption on SSL. When you are on a secure page, a lock icon will appear at the top of web browsers.

Newsletter sign up

As part of the sign up process to our mailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third party provider, Drip, to deliver our emails and newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email campaigns. For more information, please see Drip’s privacy policy.

You can unsubscribe from our mailing list at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, or by contacting our data protection officer using our online contact form.

You can ask to see the information we hold about you

If you want to see a copy of the data we hold and use about you, then please contact the Admin Director at: admin@meditateinsouthampton.org.uk or write to: Kadampa Meditation Centre Southampton, 21-22 Hanover Buildings, Southampton, Hampshire, SO14 1JU.

You have the right to request that we erase any data we hold about you

Access to and amending your personal information

You may ask us to correct or remove information that we hold on you. Please contact us using the details above. We have up to 30 days to process your amendment.

Who on our team has access

Centre Managers and trusted volunteers have access to the information you provide us. For example, Centre Managers can access:

  • Order information, such as what was purchased, when it was purchased and where it should be sent.
  • Customer information, such as name, email address and billing information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What you can do

If you are not satisfied with how we have dealt with your query, you may raise a complaint with the Information Commissioner’s Office.

Third party links on the Site

The Site may contain links to websites operated and maintained by third parties over which we have absolutely no control. Any information you provide to third party websites will be governed under the terms of each website’s privacy policy and we encourage you to investigate and ask questions before disclosing any information to the operators of third party websites. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party websites on our Site in no way constitutes an endorsement of such websites’ content, actions or policies.

What happens if you opt out

KMC Southampton uses email and telephone to contact our customers. If you ‘opt out’ of us storing your details, please be aware that we will be unable to provide our services to you.

Changes to this privacy notice

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This privacy notice was last updated on 10 May 2021.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the website, or which may be used by third parties through our website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

The reason we use cookies at KMC Southampton is because we want to understand how people use our website so we can make it better.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on this website

A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using this website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using this website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Using this website without cookies

If you would rather use our website, or any other site, without any cookies being saved, please switch to a private or incognito browser window.